Maintenance Requests
Submit maintenance requests quickly and easily. Our team is here to keep your home in excellent condition.
What to Include in Your Request
Detailed Description
- •What is happening?
- •When did it start?
- •Is it getting worse?
Location
- •Specific room (e.g., kitchen, bathroom)
- •Exact area (e.g., under sink, near window)
Photos or Videos
- •Attach clear images or short videos
- •Helps us bring the right tools and parts
Response Time Guidelines
Emergency Repairs
24–72 hours
Immediate risks to health, safety, or property:
- •No heat in winter
- •Major leaks
- •Electrical issues
- •Sewer backup
- •Broken doors/windows
Emergency Contact:
208-810-0307Non-Emergency Repairs
3–7 business days
Routine maintenance and minor repairs:
- •Leaky faucets
- •Broken appliances
- •Minor plumbing issues
- •Light fixtures
- •Cosmetic repairs
Access to Your Unit
- •Ensure affected areas are accessible
- •Secure pets or notify us
- •Authorize entry if you can't be home
Follow-Up & Communication
- •Confirmation via email or portal
- •We'll contact you to schedule
- •Updates on parts or delays
Important Notes
- •Unauthorized repairs won't be reimbursed
- •Report repeated issues immediately
- •For emergencies, always call